Legal

Terms and Conditions Terms & Conditions

Last updated 17 April 2026

You can read our Terms and Conditions for accounting support and services below, together with a sample of what you will receive in your letter of engagement at sign up.

When you sign up to GoForma you agree to the following terms as part of the sign up process.

Service Agreement

This Service Agreement ('SA') identifies the Contracted Services GoForma agrees to provide to the Company. Together with the Terms and Conditions ('T&Cs') they form the entire agreement between us ('Terms').

1. Dates, Fees and Payment

The Service Agreement ('SA') commences on the date of acceptance ('Accepted Date') and will continue on a monthly rolling basis until cancelled, suspended, or terminated in accordance with these Terms.

Fees for Contracted Services are dependent on the accounting package selected at sign-up and are subject to VAT. Unless otherwise agreed in writing, all fees are payable via the primary card you have on file with our payment processor, Stripe. Payments are collected monthly on the calendar day corresponding to your original sign-up date and cover the service for the following month.

Fees may be revised periodically. You will receive at least one month's notice of any fee adjustments.

1.1. Fee Adjustments Based on Complexity

Fees quoted on our website are indicative and may vary depending on the complexity of your filing requirements. For example, clients with multiple income sources (such as rental properties, dividends, or cryptocurrency) that increase the complexity of a Self Assessment Tax Return may be subject to higher fees.

1.2. Self Assessment Late Submission Charges

Commencing with the 2022/2023 Self Assessment Tax Return year, late submission charges will apply as follows:

  • Submissions from 1st December 2023: £15 + VAT
  • Submissions from 1st January 2024: £30 + VAT. Submissions received in January may not be guaranteed for filing ahead of the 31st January 2024 HMRC deadline, depending on the submission date and complexity.
  • Pricing for our basic Self Assessment Tax Return service increases as the HMRC deadline approaches: from 1st November 2023 £135 + VAT; from 1st December 2023 £150 + VAT; from 1st January 2024 £175 + VAT. These charges are subject to review and may be updated.

1.3. Free Company Registration: Recovery Fee on Early Cancellation

As part of certain promotional offers, we may provide free company registration services (valued at £100 + VAT) to clients who sign up for a Limited Company accounting package. If a client cancels their Limited Company accounting package within the first three (3) months of service, we reserve the right to recover the cost of company registration by applying a one-time fee of £100 + VAT.

2. Contracted Services

Under the terms of the SA we will provide the following:

Accountancy Work

Complete all accounting tasks and respond to queries you may have in order to produce and review monthly management accounts.

FreeAgent

Provide secure access to FreeAgent for you to electronically submit accounting details, tax data, and information in connection with the Company, its Directors, employees and shareholders.

VAT Returns

Calculate quarterly VAT Returns based upon data provided by you via FreeAgent. Draft returns will be presented for your review and approval before submission to HMRC as your agent. We will notify you of the net VAT amount payable and due date, or VAT amount repayable, via FreeAgent.

Salary and Statutory Filing

Produce your UK payroll, calculating PAYE and NI deductions, Employers NI liabilities, SSP, SMP, other statutory/non-statutory payments or deductions and displaying details to you via FreeAgent. Prepare monthly and end of year RTI submissions to HMRC as your agent. Complete P11D form based upon the data submitted to FreeAgent and online submission to HMRC as your agent.

Annual Financial Statements

Prepare annual accounts, based upon data submitted to FreeAgent, for your approval and subsequent online submission to HMRC and Companies House as your agent.

Corporation Tax Return

Prepare your Corporation Tax Return (CT600). Drafts will be shared with you for review and approval prior to online submission to HMRC. We will present the Corporation Tax payable and due date via FreeAgent and advise you of tax liabilities associated with loans to directors or shareholders and the due dates of tax payments.

Companies House Filing Submissions

Prepare the Confirmation Statement required by Companies House for your approval. Draft returns will be presented for your review and approval prior to online submission and payment of the annual filing fee, as your agent. We will compile for your approval and subsequent online submission: changes in registered office, particulars of any Person of Significant Control, directors, the appointment and termination of directors, and changes in your accounting reference date. We can also assist with new ordinary share issues and share transfers between shareholders. No other statutory matters are included.

IR35

Assistance and advice in connection with your risk and status decision relating to IR35 legislation.

Self-Assessment Tax Return

Preparation and submission of Self-Assessment Tax Returns in accordance with your package.

General Advice

Unlimited access by phone, email and text messaging to a dedicated personal accountant, during normal working hours, for advice in connection with the Company's accounting matters. Specific tax planning services are excluded. We will also assist in dealing with tax correspondence or enquiries raised by HMRC relating to financial statements, returns or submissions that have been submitted by GoForma.

References

We can verify business or personal income for mortgage applications or residential property tenancy agreements based upon the information submitted to FreeAgent for any director, employee or shareholder of the company. Other references are excluded and may be subject to a separate fee.

3. Director's Responsibilities

Please refer to government advice regarding your legal responsibilities as a company director at https://www.gov.uk/guidance/being-a-company-director and to the specific terms concerning our limitation of liability below.

By agreeing to these terms and conditions on sign up you confirm that you have read and understood these terms and hereby accept them.

Terms and Conditions

Our Terms and Conditions ('T&Cs') should be read alongside the Services Agreement ('SA') and together they form the entire agreement between us ('Terms').

A) GoForma

  • 1.1. Unless you are notified in writing, all services are provided by GoForma which is the trading name of Ember Nine Limited, registered in England and Wales under registered number 11871779 and registered at The Finsbury Business Centre, 40 Bowling Green Lane, London, United Kingdom, EC1R 0NE.
  • 1.2. GoForma trades as 'GoForma', 'GoForma Accounting', 'Forma' or any other trading name that may be used by Us.
  • 1.3. No director, consultant or employee of GoForma will have any personal liability for work carried-out in contract, tort or negligence.

B) Our Responsibilities

  • 1.1. Our responsibilities are to provide the professional services specified within the SA and to continue to do so until completed, cancelled, suspended or terminated by either of Us in accordance with these Terms.
  • 1.2. We will observe ethical guidelines and professional standards and provide Our Services with reasonable care.
  • 1.3. In the unlikely event that We identify material errors or omissions, We do not undertake to do so nor should you rely upon Us to do so.

C) Your Responsibilities

Company Officers have legal, fiduciary and moral responsibilities to the Company for which they are appointed, its shareholders, employees and other stakeholders. Please refer to https://www.gov.uk/guidance/being-a-company-director.

Under these Terms you accept the following responsibilities to Us:

  • 1.2.1. You are responsible for the completeness, accuracy and timely submission of accounting information and explanatory notes to Us.
  • 1.2.2. You maintain that transactions are valid, acceptable and properly evidenced. You will advise Us of any expense incurred by the business that is not wholly and exclusively for its purpose.
  • 1.2.3. You will submit information in an orderly and secure way.
  • 1.2.4. You understand and accept that the information you provide to Us will inform the preparation and submission of financial statements and calculations of your tax liabilities.
  • 1.2.5. The legal responsibility for any report, return or submission lies with the Company, as does the payment of all taxation liabilities, penalties, or charges that may arise following submission.
  • 1.2.6. You are responsible for providing Us with details of all changes that affect the Company and any associated individual.
  • 1.2.7. As your HMRC agent we should receive all correspondence from HMRC and Companies House on your behalf, but it is your responsibility to provide this to Us within 10 days of you receiving it.
  • 1.2.8. You will fully indemnify Us against any misrepresentation supplied to Us verbally or in writing in connection with these Terms and you agree not to make any claim in connection with services provided against any director, consultant or employee of GoForma.

D) Our Mutual Responsibilities

D.1. Fees

  • Fees are set out according to the specific Services Agreement between Us.
  • Our Fees and disbursements will normally be invoiced at the start of each calendar month and are due for collection by debit or credit card via Stripe.

D.2. Registered and Service Office Address

  • The provision of a Registered Office address and a Service Address for any director is included only for the duration of any SA.
  • On termination of the SA We are entitled to raise a charge of £25 plus VAT per month if you wish to continue using the provided Registered Office or Service Address.

D.3. Value Added Tax

VAT will be applied at the relevant rate on the invoice date for all SAs.

D.4. Payment Terms

  • If Stripe payment is not automatically taken, Our invoices must be paid in full within 14 days.
  • If payment is not made within this agreed period We reserve the right to suspend work or to decline to act any further, and the full amount of the work done to that date will be charged to you.
  • We reserve the right to keep possession of all documents and records relating to all engagements for you until all outstanding fees and disbursements are paid in full.

D.5. Termination and Suspension

  • The SA is provided on the basis of a continuous supply commencing from the start of the calendar month in which Our appointment commences.
  • If you wish to terminate a SA with Us you must issue a Notice of Termination in writing to Our registered office or to info@goforma.com.
  • We require a notice period ending no earlier than the end of the calendar month following the month in which Notice is received.
  • We may terminate any SA with immediate effect where you are in breach of these T&Cs; where to continue acting for you would be in breach of any ethical standards or regulations; where no contact has been received from you for a period of 6 months; or as otherwise determined at Our sole discretion.

D.6. Suspension

We reserve the right to temporarily suspend services where: any amounts remain unpaid after the due date; you fail to meet your obligations under this agreement for a continuous period of 3 months; or We become aware of circumstances that suggest We may be in breach of any ethical standards or regulations if We were to continue to provide services. During suspension you remain liable for fees unless the SA is terminated.

D.7. Refunds Policy

Refunds will only be made on cancellation of the SA in accordance with these T&Cs, where we have received a further payment after the end of the Termination Period, or where we are made aware of any payment received by Us in error. We reserve the right to offset any refund due against amounts receivable by Us.

  • We shall retain ownership of the copyright and all other intellectual property rights in the product of the professional services. You shall acquire ownership of any product of the professional services on payment of Our fees until the date of termination.
  • We retain ownership of all copyright and other intellectual property rights in any document, process, or electronic system (including Our website, FreeAgent, software applications, files, and spreadsheets) which may be made available for your use, for the duration of Our agreement.

F) Confidentiality

  • During the course of Our agreement, GoForma may acquire information concerning your business or affairs ('Confidential Information'). We shall comply with the confidentiality standards of the SA and adhere to the confidentiality restrictions imposed on Us by law.
  • These T&Cs shall not prohibit Our disclosure of Confidential Information to Our professional indemnity insurers or advisers, in which event We may do so in confidence only.

G) Conflicts of Interest and Independence

We reserve the right during Our agreement with you to deliver services to other clients whose interests might compete with yours. We confirm that We will notify you immediately should We become aware of any conflict of interest involving Us and affecting you.

H) Client Monies

GoForma does not hold monies on behalf of clients.

I) Electronic Communications

  • Internet communications are capable of data corruption and there is also a risk of non-delivery, delayed delivery, or interception by third parties. We do not accept any responsibility for changes or delays made to such communications after they have been sent.
  • GoForma does not accept responsibility for any errors or problems that may arise through the use of internet communication, and all risks connected with sending commercially sensitive information are at your risk.

J) Cyber Risk

GoForma uses virus-scanning software to reduce the risk of viruses and other infections being transmitted via email or other electronic storage devices. However, electronic communication is not totally secure and We cannot be held responsible for damage or loss caused by viruses, nor for communications that are corrupted or altered after sending. It is the responsibility of the recipient to carry out a virus check on any attachments received.

K) Data Protection

The following definitions apply in this clause: 'Client Personal Data' means any personal data provided to Us by you, or on your behalf, for the purpose of providing the Contracted Services; 'Data Protection Legislation' means all applicable privacy and data protection legislation and regulations including PECR, the UK GDPR and any applicable national laws; 'GDPR' means the General Data Protection Regulation.

  • We shall each be considered an independent Data Controller in relation to the Client Personal Data.
  • You shall only disclose Client Personal Data to Us where you have provided the necessary information to the relevant Data Subjects regarding its use and have a lawful basis upon which to do so.
  • We shall only process the Client Personal Data: to provide the Contracted Services to you; to comply with Our legal or regulatory obligations; and where it is necessary for the purposes of Our legitimate interests.
  • We may disclose the Client Personal Data to other third parties in the context of a possible sale, merger, restructuring or financing of Our business, taking appropriate measures to maintain data security.
  • We shall maintain commercially reasonable and appropriate security measures to protect against unauthorised or unlawful processing of the Client Personal Data.
  • We shall promptly notify you if We receive a Data Subject rights request; are served with an enforcement or assessment notice from a supervisory authority; or reasonably believe there has been any incident resulting in accidental or unauthorised access to, or loss of, the Client Personal Data.

K.2. Call Recording

  • GoForma records telephone calls with clients and prospective clients for the purposes of quality assurance, staff training, accurate record-keeping, and dispute resolution. Calls may be transcribed and analysed using AI tools to generate summaries and follow-up notes.
  • The lawful basis for this processing is legitimate interests under Article 6(1)(f) of UK GDPR. A Legitimate Interests Assessment has been completed and is available on request.
  • Clients are informed of call recording through an automated announcement on inbound calls, notices on our consultation booking pages and confirmation emails, and our Privacy Policy. Clients may request that recording be paused or stopped at any point.
  • Recordings are retained for a period of 12 months from the date of the call and are then securely deleted. Clients may exercise their data subject rights, including the right to access, erasure, and objection, by contacting us at support@goforma.com.

L) Credit Card Information

GoForma does not store any credit card information you provide to make payments on your account. This information is only stored securely in Stripe where we apply enhanced security and two-factor authentication.

M) Retention of Records and File Destruction

  • We intend to destroy correspondence and other papers that We store that are more than seven years old, other than documents which it is believed may be of continuing significance.
  • We may choose to hold documents in electronic format and consequently may destroy original papers at an earlier date.
  • You are responsible for informing Us should you wish original documents that have been stored electronically to be returned to you. We reserve the right, following termination of Our service, to charge for document retrieval.
  • You have a legal responsibility to retain documents and records used in the production of your accounts and relevant to your tax.

N) Force Majeure

GoForma shall not be in breach of these Terms nor liable for any failure or delay in performance arising from or attributable to acts, events, omissions or accidents beyond its reasonable control ('Force Majeure Event'), including: acts of God; epidemic or pandemic; war, armed conflict or imposition of sanctions; terrorist attack or civil commotion; nuclear, chemical or biological contamination; any law or government order; fire or explosion; interruption or failure of utility services; or any labour dispute.

If the Force Majeure Event prevails for a continuous period of more than three months, either party may terminate this agreement by giving 30 days' written notice to the other party.

O) Limitation of Liability

  • GoForma shall provide its professional services with reasonable care and skill. We carry professional indemnity insurance. We wish to limit Our liability to the sum of £25,000, which We consider to be an appropriate and reasonable level of limitation for this engagement.
  • The maximum total liability includes all claims in respect of breaches of contract, negligence or other legal liability in the supply of the professional services, including claims for interest and costs.
  • GoForma shall not be responsible for any losses, penalties, surcharges, interest or additional tax liabilities arising from the supply by you or others of incorrect or incomplete information, or your failure to act on Our advice or respond promptly to communications.
  • We will not be liable for losses arising from: fraud, where information material to the SA is deliberately or negligently withheld, misrepresented, or concealed; or loss caused by acts or failure to act of any other person, or where incomplete, misleading or false information is provided to Us.
  • GoForma have professional indemnity insurance with XL Catlin Insurance Company UK Limited. The territorial coverage is worldwide (excluding USA and Canada, but including the United Kingdom and Ireland).

P) Third Parties

  • If any payment is made by you to a third party under these Terms, you shall not seek recovery of that payment from Us at any time.
  • If you breach any of your obligations under these Terms and there is a claim made or threatened against Us by a third party, you shall compensate Us and reimburse Us for any loss, damage, expense or liability incurred by Us which results from such breach.

Q) Commission, Introducer Fees and Other Services

In some circumstances, commissions or other benefits may become payable to Us or to one of Our associates in respect of introductions or transactions that have been arranged. You hereby consent to such commissions or other benefits being retained by Us or by Our associates.

R) Severance

  • If any term in or part of these Terms shall be held to be unenforceable for any reason, then that term shall to that extent be deemed not to form part of the Terms.
  • The enforceability of the remainder of the Terms shall not be affected by the unenforceability of that term or part.

S) Governing Law and Jurisdiction

  • These Terms shall be governed by and construed in accordance with English Law.
  • The Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these Terms.
  • Each party irrevocably waives any right it may have to object to an action being brought in those Courts.

T) Virtual Office Services

  • For clients that have bought a Virtual Office package, GoForma will carry out the agreed service provision of mail collection, mail handling, digital mail forwarding and domestic physical mail forwarding according to their package.
  • GoForma partners with The Finsbury Business Centre at 40 Bowling Green Lane, London, EC1R 0NE for the provision of Virtual Office services.
  • GoForma reserves the right to withhold mail or cancel Virtual Office services for Clients that have not passed our ID verification and proof of address onboarding steps.
  • Use of the 3rd Floor Cafe and Coffee Shop at The Finsbury Business Centre is subject to a fair use policy.
  • When a parcel arrives, we will inform you by e-mail, and the parcel must be collected within 48 hours. Parcels up to 45x35x16cm and no heavier than 3kg: stored free for 48 hours, then charged at £2.50 a day. Larger parcels (up to 61x46x46cm, no heavier than 10kg): free for 48 hours, then charged at £4.50 a day.
  • If parcels are not collected within 14 working days, they will be disposed of and a charge of £5.00 will be added to your postage account.
  • From 1st November 2023, GoForma no longer provides a collection only package or 'Standard Virtual Office'. Previous subscribers were upgraded to an 'Advanced Virtual Office' with mail scanning by default.
  • For customers with a 'Premium Virtual Office' or mail forwarding request, mail will be automatically forwarded weekly on a Friday afternoon.
  • For customers with an 'Advanced Virtual Office', they will receive a scan of their mail when it is received and can select a 'Forward' option. This adds a £1.50 + VAT charge per piece of forwarded mail. Mail not selected for forwarding will be shredded the following Friday.
  • Bank cards will not be scanned and will instead be automatically forwarded via Royal Mail Signed For 1st Class at a flat rate of £5.00 + VAT.
  • In the event of nonpayment, mail notifications continue but scans are unavailable until payment is made. Mail will be returned to sender after 60 days of nonpayment.
  • Physical mail forwarding is inclusive of delivery to any UK domestic address, subject to a fair use policy based on volume.

U) Third Party Insurance

  • For subscribers to the GoForma 'Grow Bundle' prior to 20th October 2023, we provided insurance coverage up to a maximum of £20 per month with our partner Superscript. Clients were responsible for generating their own quote.
  • Clients that received a quote in excess of £20 per month were responsible for paying the additional cost above the £20 threshold.
  • On termination of your SA with GoForma or switchover to any other package, GoForma will no longer cover the cost of a Client's insurance.
  • As of 20th October 2023, GoForma and Superscript no longer offer a bundled insurance solution or 10% discount.

V) Parties' Confirmation of Agreement of Terms

  • Once accepted, by acknowledging your agreement to the SA, the Terms shall remain in effect until Contracted Services are completed or the Terms are cancelled, terminated or superseded in writing.
  • Where it proves necessary to amend these T&Cs, We shall advise you by email, or they will be presented for agreement via FreeAgent, and such revised T&Cs shall be as effective until Contracted Services are completed or the Terms are further amended.